1. How do I determine my ring size when shopping online?
Refer to our comprehensive Ring Size Guide, accessible in the footer of our website, to find easy instructions and a printable ring sizer. Alternatively, visit a local jeweler for professional sizing.
2. What materials are used in your jewelry?
We use high-quality materials such as sterling silver, 14k and 18k gold, and genuine gemstones. Each product description provides detailed information about the materials used.
3. How do I care for and clean my jewelry?
Consult our Jewelry Care Guide for detailed instructions on cleaning and maintaining your pieces. Generally, avoid contact with harsh chemicals and store your jewelry in a cool, dry place when not in use.
4. Can I customize a piece or request a special order?
Absolutely! Contact our customer service team to discuss customization options and special orders. We love helping you create a unique piece that suits your style.
5. What is your return policy?
We offer a hassle-free 30-day return policy. If you're not completely satisfied with your purchase, contact our customer service team, and they will guide you through the return process.
6. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to track your package.
7. Do you offer international shipping?
Yes, we do offer international shipping. Shipping costs and delivery times vary by location and are calculated at checkout.
8. Are your products ethically sourced?
Yes, we are committed to ethical sourcing practices. We work with reputable suppliers to ensure that our materials are responsibly and ethically obtained.
9. Can I resize my ring after purchase?
In most cases, resizing is possible. Contact our customer service team for guidance, and they will assist you in finding the best solution.
10. How do I contact customer support?
You can reach our customer support team through the "Contact Us" page on our website or by emailing hello@aurastudio.ch. We strive to respond to all inquiries within 24 hours.
